Terms and Conditions

ARTICLE 1 – DEFINITIONS

The following definitions are used in these general terms and conditions:

Withdrawal period: the period during which the consumer may exercise his right of withdrawal;

Consumer: a natural person who does not act as a trader and enters into a distance sales contract with a trader;

Permanent storage medium: any medium that enables personal data to be stored for later viewing and unchanged reproduction;

Right of withdrawal: the consumer's right to terminate a distance sales contract within the withdrawal period without any specific reason;

Seller: a natural or legal person who offers products and/or services to consumers by means of a remote connection;

Distance sales contract: a contract concluded as part of a distance sales system organised by the seller using exclusively one or more means of distance communication;

Distance communication means: a means by which a contract can be concluded without the seller and the consumer being physically in the same place at the same time;

General Terms and Conditions: these general terms and conditions drawn up by the seller.

ARTICLE 2 – COMPANY INFORMATION

Bellarosastyle.com

Address: Sumpunlahdentie 204, 58450 Savonlinna, South Savo region, Finland
Email: info@bellarosastyle.com
Phone: +358 45 4901674

ARTICLE 3 – APPLICATION

These terms and conditions apply to every offer on the Bellarosastyle.com website and to all distance sales contracts concluded between the seller and the consumer.

Before concluding the contract, the consumer must be provided with these general terms and conditions. If this is not reasonably possible, the consumer will be informed before concluding the contract where the terms and conditions can be viewed and that they will be provided free of charge upon request.

If the contract is concluded electronically, these terms and conditions shall be provided electronically in such a way that the consumer can store them permanently. If this is not possible, information shall be provided as to where the terms and conditions can be found and how they can be obtained free of charge.

If, in addition to these terms and conditions, product- or service-specific special terms and conditions apply, and there is a conflict between them, the term most favorable to the consumer shall apply.

If any provision of these terms is found to be invalid, the remaining terms will remain in effect, and the relevant provision will be replaced by a new provision that best matches its purpose.

In cases not covered by these terms, the spirit of these terms will apply.

Ambiguous points will always be interpreted in accordance with the spirit of these terms.

ARTICLE 4 – OFFER

If the offer is valid for a limited time or has conditions attached, this will be clearly stated.

Offers are not binding on the seller. The seller has the right to change or cancel their offer.

The offer contains an accurate and understandable description of the products and/or services. The images used represent the products truthfully. Obvious errors do not bind Bellarosastyle.

All information and images are for reference only and do not entitle you to compensation or termination of the contract.

The images may not always fully reflect the actual colors of the products, depending on the monitor.

Each offer contains sufficient information so that the consumer knows his rights and obligations when accepting the offer, such as:

  • Price does not include customs duties and import taxes, which are the responsibility of the customer. Customs and shipping charges may be charged to the recipient upon delivery.
  • Possible shipping costs.
  • Steps in making a contract.
  • Applicability of the right of withdrawal.
  • Payment, delivery and contract execution method.
  • Offer validity period and price guarantee duration.
  • Any additional costs associated with the remote communication device used.
  • Whether the contract is preserved and how can the consumer check it.
  • How can the customer check and, if necessary, correct their information before entering into a contract?
  • Availability of the agreement in languages other than US.
  • Possible industry rules and the possibility of reviewing them.
  • The duration of the contract, if it is a recurring service or product.

ARTICLE 5 – FORMATION OF THE AGREEMENT

A contract is formed when the consumer accepts the offer and fulfills its terms.

If the consumer accepts the offer electronically, the seller will immediately confirm receipt. Until confirmation is received, the consumer may terminate the contract.

The seller ensures sufficient technical and organizational safeguards for electronic transactions. If payment is made electronically, the necessary security is ensured.

The seller has the right to check the consumer's ability to pay before accepting the contract. If there is reason to suspect insolvency, the seller may refuse the contract or impose special conditions.

The following information is provided to the consumer with the product or in a permanently stored form:

  1. The seller's contact information, which can be contacted in case of complaints;
  2. Information on the exercise or exclusion of the right of withdrawal;
  3. Warranty and customer support information;
  4. Information pursuant to Article 4, if not previously provided;
  5. Cancellation terms in contracts that are longer than a year or recurring.

For recurring deliveries, this information is only provided with the first delivery.

Every contract is concluded on the condition that the product is available in stock.

ARTICLE 6 – RIGHT OF CANCELLATION

When purchasing products, the consumer has the right to cancel the contract without giving any reason within 14 days. The cancellation period begins on the day after the consumer or the recipient designated by him has received the product.

During the withdrawal period, the consumer must handle the product and its packaging with care. The product may only be opened or used to the extent necessary to determine its properties and functionality. If the consumer exercises his right of withdrawal, the product must be returned with all supplied accessories, in its original condition and packaging, in accordance with the instructions.

To exercise the right of withdrawal, the consumer must notify Bellarosastyle in writing (for example, by email) within 14 days of receiving the product. The return must be made within 14 days of notification. If necessary, the consumer must be able to prove that the return was made on time, for example by presenting a shipping receipt.

If the consumer has not notified the cancellation within the deadline or has not returned the product within the deadline, the transaction is considered binding.

ARTICLE 7 – COSTS OF THE RIGHT OF CANCELLATION

If the consumer exercises their right of withdrawal, they are responsible for the return costs.

If the consumer has already paid for their order, Bellarosastyle will refund the payment no later than 14 days after the return has been received or proof of return has been provided.

ARTICLE 8 – EXCEPTIONS TO THE RIGHT OF CANCELLATION

The trader may remove the right of withdrawal from products that fall into the following categories, provided that this is clearly stated before the purchase:

  1. Products that are made according to the consumer's wishes or clearly personalized.
  2. Products that cannot be returned for hygiene reasons and whose seal has been broken.
  3. Products that can spoil or expire quickly.
  4. Products whose price depends on fluctuations in financial markets, over which Bellarosastyle has no influence.
  5. Newspapers and magazines.
  6. Audio or video recordings and software whose seal has been broken.

ARTICLE 9 – PRICES

The prices stated in the offers are valid for the stated period and will not be increased during that period, unless there are tax changes.

Bellarosastyle may offer products or services whose prices vary depending on market conditions. In such cases, it will be clearly stated that the prices are indicative and may change.

Price changes within three months of the contract are only permitted due to changes in law. After this, changes are only permitted if the consumer is given the right to cancel the contract.

All prices are quoted excluding customs duties and VAT if the product is delivered from outside the EU. Any import costs will be charged to the customer.

Prices may contain typographical errors. In such a case, Bellarosastyle is not obligated to deliver the product at the incorrect price.

ARTICLE 10 – PRODUCT CONFORMITY AND WARRANTY

Bellarosastyle guarantees that the delivered products comply with the contract, the properties stated in the offer, and reasonable quality and usage requirements. If agreed, the products are also suitable for special uses.

The warranty does not limit the consumer's statutory rights.

Defective or damaged products must be reported in writing within 14 days of receipt. Products must be returned in their original condition and packaging.

The warranty does not cover:

  • Products that have been modified or repaired by the consumer themselves.
  • Damage caused by improper use or handling contrary to instructions.
  • Damage resulting from government regulations regarding product materials.

ARTICLE 11 – DELIVERY AND IMPLEMENTATION

Bellarosastyle takes the greatest possible care when receiving and delivering product orders.

The delivery address used is the address that the consumer has provided when placing the order.

Orders accepted in accordance with the agreement will be delivered as quickly as possible, but no later than within 14 days, unless a longer delivery time has been agreed with the consumer.

If delivery is delayed or the product cannot be delivered, the consumer will be notified within 14 days of placing the order. The consumer will then have the right to cancel the contract and receive a refund without additional costs.

After termination of the contract, Bellarosastyle will refund the amount paid within 14 days.

If the ordered product cannot be delivered, Bellarosastyle will endeavour to offer a replacement product. The consumer will be informed of this before delivery. The same right of cancellation applies to replacement products, and there will be no costs for the consumer to return the product.

Responsibility for damage to or loss of products passes to the consumer only when the product has been delivered to the consumer or their designated representative.

to the representative appointed by him.

ARTICLE 12 – DURATION, TERMINATION AND RENEWAL OF THE AGREEMENT

Termination

The consumer may terminate an agreement valid for an indefinite period, which concerns the regular delivery of products or services, at any time, subject to a maximum notice period of one month.

Fixed-term contracts can be terminated at the end of the contract period with a maximum notice period of one month.

Termination is possible in the same way as the contract was concluded, and the consumer always has the right to use the same notice period that Bellarosastyle has set for itself.

Renewal

Fixed-term contracts are not automatically renewed for the same period.

The exception is fixed-term contracts for the delivery of newspapers and magazines, which can be renewed for a maximum period of three months, provided that the consumer has the option to terminate the contract at any time with one month's notice.

Contracts that are in force for the time being may only be renewed if the consumer has the right to terminate them at any time with a notice period of no more than one month (or three months if delivery occurs less frequently than once a month).

Trial and introductory subscriptions end automatically without renewal.

Duration

Contracts lasting more than one year may be terminated at any time after one year, with a maximum of one month's notice, unless reasonableness and fairness require otherwise.

ARTICLE 13 – PAYMENT

Unless otherwise agreed, the consumer must pay the invoice within 7 business days from the start of the cancellation period. For services, the period begins upon receipt of the contract confirmation.

The consumer must notify Bellarosastyle of any incorrect payment information immediately.

If payment is delayed, Bellarosastyle may charge reasonable collection costs, which will be notified in advance.

ARTICLE 14 – COMPLAINTS PROCEDURE

Complaints about the performance of the contract must be submitted to Bellarosastyle as soon as possible, clearly described and within a reasonable time after the consumer discovers the error.

Complaints will be responded to within 14 days of receipt. If processing takes longer, the consumer will be informed of the response schedule.

Filing a complaint does not suspend Bellarosastyle's obligations unless otherwise stated in writing.

If the complaint is found to be justified, Bellarosastyle may, at its sole discretion, repair or replace the product free of charge.

ARTICLE 15 – APPLICABLE LAW

Agreements between Bellarosastyle and the consumer are governed exclusively by the United States of America law, regardless of the consumer's place of residence.

ARTICLE 16 – SMS MARKETING

By accepting Bellarosastyle SMS marketing messages at checkout and making a purchase or registering through our registration tools, you agree to receive regular text messages (related to your order, including abandoned cart reminders), marketing offers, and transactional SMS messages, such as review requests, even if your phone number is blacklisted. The number of messages varies. Consent is not a condition for purchase.

If you no longer wish to receive SMS marketing messages or reminders, please reply STOP to each message we send or use the unsubscribe link in our messages. You understand and agree that other methods, such as using different words or making other requests, are not acceptable methods of opting out. The service is free of charge, but your mobile operator may charge SMS fees. Message and data charges may apply.

If you need help, please text HELP to the number you received the messages from. You can also contact us at https://www.bellarosastyle.com/pages/contact-us for more information.

We reserve the right to change the telephone numbers or short codes we use to send messages. You will be notified of such changes. You agree that messages you send to previously used numbers or codes (for example, STOP or HELP messages) may not be received correctly and we cannot be held responsible for their failure to be delivered.

To the extent permitted by applicable law, you agree that we are not responsible for any delays, errors or inaccuracies associated with your use of the messaging service, nor for any actions you take or fail to take based on the information you receive.

Your privacy is important to us. Read how we collect and process your personal data in our privacy policy: https://www.bellarosastyle.com/pages/privacy-policy.