Processing: 1–3 business days (usually the same day on weekdays)

Delivery time: 6–12 business days after shipment

Tracking: You will receive an email with a tracking number as soon as your package is on its way.

30-day return policy: exchanges possible

Cancellation: possible as long as the order has not yet been shipped

Return address: contact customer support

Refund: within 14 days after receiving the return

Return costs: to be paid by the customer ($27–$33)

Conditions: unused, unwashed items with original tags

Not satisfied? We will send a free replacement item

Defective or incorrect items? Send a photo + order number to customer support – we will send a free replacement item

Size recommendation: We want to make sure you get the perfect fit. That's why we recommend ordering 1-2 sizes larger than you usually wear. Our size chart is a useful tool, and we encourage you to check it before ordering. If you can't find the size chart, please contact us - we'll be happy to help!

Please note: If you do not check the size chart, we cannot be held responsible if the product does not fit as expected. We are here to help you - do not hesitate to contact us if you need support.

A note about materials: At Bellarosastyle we place great emphasis on accessibility and style in order to offer you fashionable products at a reasonable price. To achieve this goal, we use combinations of affordable materials that help keep costs low while maintaining quality. Here are some examples of material combinations:

Wool: A blend of real wool and synthetic wool
Cotton: A blend of cotton and polyester
Linen: A blend of linen, cotton and polyester
Cashmere: A blend of ultra-soft wool and acrylic

Our shoes are made from a combination of high-quality materials, such as genuine and vegan leather, durable soles and comfortable inner linings, which offer the perfect balance between style, durability and comfort. We believe that this approach creates the ideal balance between quality, longevity and price. If you have any questions about specific materials, do not hesitate to contact us - we are always happy to help you!

Note on colors: Please note that there may be slight color differences between the images shown and the actual product due to lighting and monitor settings. We strive for the highest possible accuracy and thank you for your understanding. If you have any questions, we are of course always at your disposal!